DELIVERY & SHIPPING

WHEN WILL MY COFFEE SHIP OUT?

All of our coffee is roasted to order Monday through Friday and we are currently working on a 2-4 business day processing time from the day you place your order to when we fulfill your order.

I RECEIVED AN EMAIL SAYING THAT MY ORDER HAS BEEN FULFILLED, BUT MY TRACKING NUMBER HASN’T BEEN UPDATED

When you get an email letting you know your order has been fulfilled it means our team has already roasted, packed, and boxed up your order then slapped a shipping label on it. It may be waiting for a carrier to pick it up from the roastery. Don’t worry! Orders get picked up 5 days a week by all of our carriers, if it didn’t get picked up today it will be picked up the following business day.

I INPUTTED THE WRONG ADDRESS!

Please be sure to check the details of your shipment on your order confirmation email and reach out to info@andeanmountain.com as we are able to update your address before the roasting stage. It is the customer's responsibility to make sure your address is correct for shipping. Any orders shipped to an incorrect address will be at the customer's expense.

EMAILS? I DIDN’T RECEIVE ANY EMAILS

We can help with that! Email us at info@andeanmountain.com with your name and order number and we will be happy to help you. But in the meantime, be sure to check your spam folder too.

SHIPPING CARRIERS, DELIVERY TIMES, AND EMAIL UPDATES

FedEx, UPS & USPS

We offer a variety of shipping carriers as we know everyone has their preference in carriers. You can expect your order to arrive in 3-5 business days from when we fulfill your order. You will also receive email updates throughout the process including when we fulfill your order, when it is out for delivery, and when it is delivered.